1. Acceptance of terms

These Terms & Conditions ("Terms") govern your use of the Ekko Solutions website located at shopekko.com and all purchases made through it. By creating an account, browsing the site, or completing a purchase, you confirm that you have read, understood, and agree to these Terms in full.

Ekko Solutions reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the site following any changes constitutes your acceptance of the revised Terms.

2. Eligibility

By using shopekko.com, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the site on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

3. Account registration

To place orders on shopekko.com, you are required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorized access to your account, please contact us immediately at support@shopekko.com.

Ekko Solutions reserves the right to suspend or terminate any account that violates these Terms or is associated with fraudulent activity.

4. Products and pricing

We make every effort to accurately display product descriptions, images, and pricing on our website. However, Ekko Solutions does not warrant that product descriptions or other content on the site are completely accurate, complete, or error-free.

Prices are subject to change at any time without prior notice. We reserve the right to refuse or cancel any order placed at an incorrect price due to a typographical or system error.

5. Orders and payment

By placing an order, you represent that all information provided is accurate and that you are authorized to use the payment method submitted. Ekko Solutions accepts multiple payment methods including credit and debit cards, Zelle, and other options available at checkout.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or that exceed reasonable purchase quantities.

6. Delivery and shipping

Ekko Solutions operates on its own delivery schedule for local orders. Customers may submit a preferred delivery day or time window as a request, but we cannot guarantee delivery at a specific time due to factors including traffic conditions, route optimization, and order volume.

For orders shipped to other states, including sample orders or select case shipments, we may use third-party carriers such as UPS, FedEx, or USPS. Estimated delivery times for carrier-shipped orders are provided at checkout and are estimates only -- they are not guaranteed.

Risk of loss and title for products pass to you upon delivery. If you experience a delivery issue, please contact us within 48 hours at support@shopekko.com or (310) 209-8081.

7. Exchanges and store credit

Ekko Solutions does not accept returns. Exchanges are available for items that are damaged, defective, or incorrectly delivered, and must be reported within 48 hours of delivery. Where an exchange is not possible, store credit will be issued. Please refer to our Exchange & Refund Policy for complete details.

8. Intellectual property

All content on shopekko.com -- including text, images, logos, graphics, and product descriptions -- is the property of Ekko Solutions or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our prior written consent.

9. Prohibited conduct

When using shopekko.com, you agree not to:

• Use the site for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to any part of the site or its systems.
• Submit false, misleading, or fraudulent information in any form or order.
• Use automated tools, bots, or scraping technologies to access the site.
• Interfere with or disrupt the operation of the site or its servers.
• Impersonate any person or entity or misrepresent your affiliation with any party.

10. Disclaimer of warranties

Ekko Solutions provides this website and its content on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components.

To the fullest extent permitted by law, Ekko Solutions disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by applicable law, Ekko Solutions and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of -- or inability to use -- our website, products, or services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to these Terms or your use of our services shall not exceed the amount you paid for the order giving rise to the claim.

12. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Los Angeles County, California.

You agree to attempt to resolve any dispute informally by contacting us first at support@shopekko.com before initiating any formal legal proceedings.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ekko Solutions and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses -- including reasonable legal fees -- arising out of your use of the site, your violation of these Terms, or your violation of any rights of a third party.

14. Changes to these terms

Ekko Solutions may revise these Terms at any time by posting an updated version on this page. Your continued use of shopekko.com after any changes are posted constitutes your acceptance of the new Terms. We encourage you to review this page periodically.

15. Contact us

If you have any questions about these Terms & Conditions, please contact us.