Information we collect

When you interact with our website or place an order, we may collect the following types of information:

• Full name, email address, phone number, and billing or shipping address.
• Payment information processed securely through our payment providers. We do not store full card details on our servers.
• Order history, product preferences, and account activity.
• Device information, browser type, IP address, and pages visited on our site.
• Communications you send us, such as support inquiries or feedback.

How we use your information

We use the information we collect to:

• Process and fulfill your orders, including delivery coordination and exchange handling.
• Send order confirmations, delivery updates, and account-related communications.
• Send marketing and promotional emails about our products, offers, and updates. You may opt out at any time.
• Improve our website, products, and customer experience.
• Comply with legal obligations and resolve disputes.
• Prevent fraud and protect the security of our platform.

Cookies and tracking technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the site. By continuing to use shopekko.com, you consent to our use of cookies in accordance with this policy.

How we share your information

Ekko Solutions does not sell your personal information. We may share your data only in the following circumstances:

• With shipping and delivery partners to fulfill and coordinate your orders.
• With marketing platforms and service providers who assist us in sending promotional communications on our behalf. These partners are contractually required to protect your data.
• With payment processors to securely handle transactions.
• With legal or regulatory authorities if required by law or to protect our rights.

We do not share your personal information with unaffiliated third parties for their own marketing purposes without your explicit consent.

Marketing communications

With your consent, Ekko Solutions may send you emails about new products, promotions, and updates. Every marketing email we send includes an unsubscribe link. You may opt out at any time by clicking that link or by contacting us at support@shopekko.com.

Opting out of marketing emails will not affect transactional communications related to your orders.

Data security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers.

While we work hard to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized access to your account.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining your account, processing transactions, and complying with legal obligations. When your data is no longer needed, we securely delete or anonymize it.

Your California privacy rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, and share about you.
• Request deletion of your personal information, subject to certain exceptions.
• Opt out of the sale of your personal information. Ekko Solutions does not sell personal information.
• Non-discrimination for exercising your privacy rights.

Children's privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

Third-party links

Our website may contain links to third-party websites. Ekko Solutions is not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us.